Organisation memberships

Become an organisation member to support your volunteers, hosts and Ukrainian, Afghan and Arabic-speaking guests, and young people leaving care. Organisations such as local councils and charities are allocated a dedicated named Account Manager providing expertise and resources to support you through the process of launch and delivery, including:

  • Super easy launch process- with minimum administration for you.

  • Publicity materials and support to manage the launch.

  • Videos to promote and inform.

  • Virtual launch events for hosts.

  • Virtual attendance at team meetings and forums to support effective signposting.

  • On going reporting and support.

To discuss your needs please contact us.

Partner Plan – for Hosts

Languages: English

£132/year +vat

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Includes:

  • Unlimited 24/7 365 access to Accredited and Qualified Counsellors or Psychotherapists.

  • Suite of Clinician Led Online Mental Health Treatment Programmes provides guided self-help therapy which is evidence based.

  • Face to face, telephone or online counselling sessions with experienced, accredited and qualified counsellors or psychotherapists.

  • Insights into the experiences of others who have worked with refugees, those who’ve opened their homes to others and experts in relevant fields.

  • The online digital platform and app gives you a range of programmes from beginner to advanced. Coach-led or self-directed – the choice is yours.

  • Membership includes access to discounts at thousands of top national brands and more

  • Including financial advice, legal advice, consumer advice, career advice, mediation & more.

  • Turn arguments into agreements. In partnership with National Family Mediation and the Association for Family Mediators of Ukraine.

  • Access to an NHS Registered GP helpline 24/7. The service includes an online face-to-face consultation service and electronic private prescription service. The service is available for children and adults aged 6 months and above.

Volunteer Plan

Languages: English

£99/year +vat

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Includes:

  • Unlimited 24/7 365 access to Accredited and Qualified Counsellors or Psychotherapists.

  • Connect with other Volunteers across the UK. Networks such as these can lead to life-long friendships and provide practical support.

  • Insights into the experiences of others who have worked with volunteers.

  • The online digital platform and app gives you a range of programmes from beginner to advanced. Coach-led or self-directed – the choice is yours.

  • Membership includes access to discounts at thousands of top national brands and more

  • Including financial advice, legal advice, consumer advice, career advice, mediation and more.

  • Face to face, telephone or online counselling sessions with experienced, accredited and qualified counsellors or psychotherapists.

  • Access to an NHS Registered GP helpline 24/7. The service includes an online face-to-face consultation service and electronic private prescription service. The service is available for children and adults aged 6 months and above.


Ask Hanna

Languages: Ukrainian, Russian, English

£144/year +vat

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Includes:

  • Live Answer Unlimited, Immediate Support with a counsellor – 24/7 in Ukrainian, Russian or English.

  • Telephone or video (Ukrainian , Russian, English)

  • Personalised research and resources (response in Ukrainian, English, Russian)

  • Membership website – (Ukrainian, English, Russian)

  • BalancyApp – Live access to counsellors

  • Podcasts exclusively from Opora.org Opora is a charity supporting Ukrainians to settle and sustainably rebuild their lives in the UK.

  • Support Groups (Ukrainian, English)

  • Access to an NHS Registered GP helpline 24/7. The service includes an online face-to-face consultation service and electronic private prescription service. The service is available for children and adults aged 6 months and above.

     


Ask Ali

Languages: Pashto, Farsi, Dari, English, Arabic

£144/year +vat

Enquire

Includes:

  • Live Answer: unlimited, immediate support with a counsellor, 24/7 in Dari, Pashto, Farsi, Arabic or English

  • Telephone or video (Dari, Pashto, Farsi, Arabic or English)

  • Personalised research and resources (response in Ukrainian, English, Russian)

  • Membership website – (Ukrainian, English, Russian)

  • Balancy App – Live access to counsellors

  • Access to an NHS Registered GP helpline 24/7. The service includes an online face-to-face consultation service and electronic private prescription service. The service is available for children and adults aged 6 months and above.

FAQs

  • The service is an attractive offer when recruiting new hosts and is a key resource in retaining hosts and maintaining the stability of placements. It is a proactive tool to support the emotional resilience of your hosts and supporting them in times of crisis. Therefore, reducing the need for rematching or the provision of emergency accommodation.

  • The service is provided as an annual membership that you commission for your hosts. Your hosts can then access the services directly, accessing them by telephone or the digital well-being platform. The service runs independently and requires no direct input from the local authority in its day-to-day operational running.

  • We will provide you with a template service level agreement and data sharing agreement for you to have authorised. In addition, you will need to have us approved as a supplier for your organisation and have a Purchase Order Number. We will support you throughout this process.

  • The launch process is very simple. We provide you with a template e-mail to send to all hosts, they are then able to sign up to the service themselves. It is that easy. We will also offer you a virtual open evening event that you can invite host to, at this event we will explain the service and how to get the most from all that is on offer. We provide publicity material that can easily be shared in emails and newsletters for hosts.

  • You will have a dedicated account manager. They will support you with the promotion of the service providing time, resources, and imagination to help you engage your hosts in making the most of the service. Your account manager can also support you with information regarding the level of engagement of your hosts. We can also virtually attend team meetings to explain the service to promote effective sign posting.

  • As a team we will be very happy to attend any meetings with senior management to explain the service and answer questions. In addition, we can provide you with resources that can be shared with others by e-mail to explain the service offer clearly and comprehensively.

Arrange a conversation